I’m sure we’ve all purchased tickets online for events (but in case you haven’t, here’s a little explanation) and run into the security “write down the numbers with lines over them” because some people use programs to automatically hold tickets and block people. So, this security protocol is a legitimate step on the way to purchasing tickets. However, I was trying to purchase tickets for one of the Tribe’s “away” spring games next to my house at the Oakland A’s stadium. So, going through their ticket office I did their guess the number game 6…6! times before I could get it right. This picture is one of the easier ones…
Honestly, at some point in the design of this system did they take into account that a human needs to be able to decypher these things?
This is nothing more than a lesson in web design that user experience is something that must always be taken into account first and foremost, especially in an application that requires user feedback.